Dave Adams

IT Support Specialist

• Provide frontline technical support to internal staff and external clients, addressing hardware, software, and network issues promptly and effectively.
• Utilize ticketing system to track, prioritize, and resolve IT support requests within established SLAs, maintaining high levels of customer satisfaction.
• Collaborate with cross-functional teams to troubleshoot complex technical issues, implementing solutions to minimize downtime and enhance productivity.
• Conduct regular system maintenance, including software updates, antivirus management, and system backups, to ensure optimal performance and security.
• Deliver user training sessions and create documentation to empower users to troubleshoot common technical issues independently.
• Assist in the planning and implementation of IT projects, such as system upgrades and migrations, ensuring smooth transitions and minimal disruption to operations.
• Stay abreast of emerging technologies and industry trends to recommend innovative solutions and enhancements to existing systems.

Web Designer / Entrepreneur

• Gather client site requirements through a series of open-ended questions to properly gauge the size and scope of Web Design Projects.
• Provide timeline of specific deliverables to client with milestones and estimated completion.
• Build site mockups using Adobe XD, forward mockups to clients for approval and allow for changes prior to site design process.
• Build Websites with WordPress utilizing predefined templates and the Elementor page builder.
• Communicate with clients over Zoom, email and phone calls to update on project status and to show progress using sandboxing techniques.
• Configure proper hosting environments in PHP by editing configuration files for optimal performance.
• Create custom graphics and icons in Adobe Photoshop and Illustrator.

IT Support Techician II

• Install, configure, update, and maintain servers running Windows server 2008, 2012 R2, 2016, and 2019. Deploy Active Directory, File Servers, and Terminal servers per the client’s requirements. Document instructions for intraoffice application and assist in the training and deployment at these companies to properly utilize network resources within an active directory environment.
• Maintain client active directory by making changes to users, groups, and GPOs (Group Policy Objects) allowing the properly assign employees access to network resources based on their designated OU and Security Groups.
• Troubleshoot common QuickBooks errors in single-user and multi-user modes using tools such as the QuickBooks database manager. Also, make recommendations of proper location of company files on the network and ensure that all designated users have proper access.
• Troubleshoot MS Office problems such as authentication errors, .ost/.pst related problems, and errors derived from local stores of credentials that are in conflict. Utilized Azure AD and Exchange online to manage access control and functionality as stipulated by the client.
• Administer G-Suite deployments by delegating access to client resources. Configure users, groups, and collaborative inboxes. Assign products to users based on licensure and need. Troubleshoot connectivity to the company's shared calendars.
• Utilizing the Acronis Backup Suite backed up Workstations, Servers, Virtual Machines, O365 mailboxes/SharePoint, and provide disaster recovery as needed.
• Replacement of failed hardware components with post-op testing to verify problem resolution. OS install/reinstallation, configuration, third-party software setup, virus removal.
• Deployed security systems at small to medium-sized businesses to enhance security and control access to sensitive assets.
• Configured and deployed Watchguard firewalls to control employee access to unwanted external resources; to connect remote office locations to one another, and to segregate company segments. Supported large VPN conversion during COVID-19 to facilitate a work-from-home strategy for businesses across Northeast Colorado.
• Conduct Cat6 network installation including pulling of cable, terminating, patching, and testing. This includes the installation of equipment racks and server cabinets from 4u to 26u while working with various types of materials, fasteners, and installation techniques.
• Configuration and installation of Point to Point Ubiquiti systems for remote expansion of the customer's physical network.
• Provide excellent customer service through great communication and empathy.
• Perform problem resolution via the phone and email, asking open-ended questions to determine the nature of the issue and the significance of the impact on the operations of their business. Follow-up with the user to verify problem resolution and document findings in the company knowledge base using ConnectWise Manage, Control, and Automate.

Computer & Mobile Repair Technician /Entrepreneur

• Developed Computer Repair Business from concept to implementation using an initial Investment of $18.93 and growing that investment to over $825,000 over the span of four years.
• Executed glass only smartphone repair capturing a niche market while providing value through attention to detail and competitive pricing.
• Self-taught soldering service in order to minimize turnaround times and maximize profitability for SMD and SMT soldering repairs as it pertained to liquid damage recovery. Used this skill to replace charging ports, HDMI and other components as well.
• Trained my staff to perform at a level of excellence the provided a top-notch and consistent experience to our clientele.

Computer Repair Technician / Co - Operator

• Executed sound time management practices in order to meet the rigorous requirements of business ownership while providing top-notch customer service.
• Utilized my critical thinking abilities to analyze and solve challenging problems as they occurred.
• Assisted in cross-promotional activities to support growth within Terry’s Computer Asylum and Rising Stallion Cell and Tech Repair, LLC.

Intel Analyst / Cross-trained Computer Information Systems Specialist

• As an Intelligence Analyst with the US Army I assisted in establishing and maintaining systematic, cross-referenced intelligence records and files, I assisted in the analysis and evaluation of intelligence holdings to determine changes in enemy capabilities, vulnerabilities, and probable courses of action.
• Responsible for developing the web page in order to streamline the intelligence gathering and dissemination processes, ultimately contributing to the capture of Saddam Hussein.

General Education Diploma

Bachelor of Science in Business Administration

Accounting I (ACCT201) Business Algebra (MAT143) Business Math (MAT105) College Level Algebra (MAT150) Composition and Critical Thinking (ENG101) Discrete Mathmatics (MAT215) English Composition II (ENG112) Introduction to Marketing (MKTG225) Introductory Human Resource Management (HRM210) Management Fundamentals (MGM225) Math for Professionals(MAT140) Principles of Business (MGM110)

Associates of Applied Science in Web development

Introduction to Operating Systems (IT140), Introduction to Programming (IT110), Introduction to Programming Logic (IT106), College Level Algebra (MAT150)

CompTIA A+ Certification

Unable to test due to a move.

CompTIA A+ (220-901) Cert Prep: 1 Core Processing

Credential URL: LinkedIn.com

Become a CompTIA A+ Certified Technician

Credential URL: LinkedIn.com

CompTIA A+ (220-901) Cert Prep: 3 Peripherals and Building a PC

Credential URL: LinkedIn.com

CompTIA A+ (220-901) Cert Prep: 4 Displays and Printers

Credential URL: LinkedIn.com

CompTIA A+ (220-901) Cert Prep: 5 Networking

Credential URL: LinkedIn.com

CompTIA A+ (220-901) Cert Prep: 6 Laptops and Mobile Devices

Credential URL: LinkedIn.com

CompTIA A+ (220-902) Cert Prep: 2 Putting Pieces Together

Credential URL: LinkedIn.com

CompTIA A+ (220-902) Cert Prep: 3 Windows Basics

Credential URL: LinkedIn.com

CompTIA A+ (220-902) Cert Prep: 4 Virtualization Printers and Troubleshooting

Credential URL: LinkedIn.com

WordPress 5 Essential Training

Credential URL: LinkedIn.com

Learning How to Manage a Hosted Web Site

Credential URL: LinkedIn.com

WordPress 5 Essential Training: Site Administration

Credential URL: LinkedIn.com

Technical Support Fundamentals

Credential ID: B5NV9W6N4GMB
Credential URL: Coursera.org

Business of the Year

Entrepreneurs Business Plan Competition

Finished 3rd out of 10 participants